Review: Hotel Kurcafe in Füssen

22 10 2008

On the night before we visited Neuschwanstein and Hohenschwangau Castles, we stayed in the town of Füssen at Hotel Kurcafe.  We decided to book this hotel because of good reviews from both Rick Steves and Tripadvisor.  We had high hopes for this hotel because of these reviews.  Unfortunately, we were disappointed with the service and accommodations.

First, let me start with the positives from our stay.  Our initial impression of the hotel was very positive.  The location in the town of Füssen was very convenient, the room was very clean, and the hotel seemed very nice in general.  In addition, there is a parking lot right next to the hotel and we were able to park for a nominal fee.  The room’s decor was fine and looked comfortable, although we were amused by the sexy picture above the bed.

Now I will get into the negatives.  First, when we checked in, the woman at the front desk was very brisk to the point of rudeness and made us feel like we were imposing by staying at this hotel.  I have stayed in many 4-5 star hotels, and this kind of treatment is unacceptable, especially at a hotel that bills itself as 4 stars.  In addition, the woman at reception only gave us one room card for all four of us.  She only gave us another key after we specifically requested it when we went out to dinner later that evening.  I will point out that this woman was the only person at the hotel who was rude, and everyone else we encountered were very friendly, courteous, and professional.

Second, the room we were assigned differed from the one that was advertised.  We booked a four person family room at Hotel Kurcafe.  As we booked online directly through the hotel, we expected to get the room advertised as the family room for four people as you can see here.  In the picture shown for this room, there are what look like two queen size beds side by side.  Instead, we received Room 10, which has one queen size bed and a pull out sofabed.  If they had advertised the room as a queen bed with a sofabed, we would not have chosen this room.  Since it was past 7 PM when we checked in, we decided to make the best of it.  However, in the middle of the night, the sofabed became unhinged and broke.  Thus it ended up being a very uncomfortable night.  Since it was after midnight at that point, we tried to fix it ourselves and ended up being able to put it back half hinged.  We found that if we did not move at all the sofa would stay hinged and in one piece.  As you can imagine, this made it a bad night for us.

The bathroom was very modern and chic.  However, since the door was see through, it was not very suitable for a room for four people.  I do not fault the design, per se, as I found the aesthetics pleasing, but this room is clearly a two person room.

We were very pleased with the continental breakfast served the next morning.  The hotel had a full spread of both cold and hot breakfast foods, including bacon, eggs, bread, toast, and other typical items in addition to fancier fare like chocolate covered strawberries.  Like many European hotel breakfasts, you must order your coffee and cappucinos from the server (although it’s all included). 

When we checked out, we made sure to let the hotel know of our displeasure with the sofabed.  The lady at the reception (a different person from the night before) was very apologetic and courteous, which we appreciated.  She deducted 20 euros from the room rate and gave us a small bag of truffles for our trouble.

In summary, if you are looking to book a four person room at this hotel, be very careful of what you select.  Definitely request that you not be put in Room 10.  Since the other reviews from Tripadvisor are generally positive, though, I hope that our experience was isolated.

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